Client Services Consultant

ReachLocal.com is looking for a technically savvy, customer service-minded individual with the ability to lead in a fast paced cutting edge industry.

The Client Services Consultant role is paramount to the effective utilization and enablement of Small and Medium Sized clients’ online advertising efforts. This role leverages ReachLocal’s proprietary technologies, best practice processes, intellectual creativity, and organizational knowledge to generate high value for our clients.

Job Skills & Responsibilities:
The Client Services Consultant Job requires individuals with exceptional customer focus, outstanding organizational systems, time management skills, and an ability to lead in a sales environment. Our CSC role is a team oriented job that encourages teamwork and effective communication skills. CSCs are expected to work effectively in a group setting and are measured on both the performance of their team and their impact within the team. CSCs must be flexible and be able to multitask across a variety of tasks and activities –primary responsibilities include:

• Assisting the Regional Sales Manager (RSM) and Internet Marketing Consultants (IMCs) with client development as the true media expert in the office
• Assisting the RSM with day to day operations of the local sales office
• Reporting, forecasting, and utilizing Customer Relationship Management (CRM) tools
• Streamlining processes so our support groups can address complex technical issues
• Assisting the RSM and IMCs with contractual issues
• Providing instruction to end advertisers on product capabilities and how various products incorporate into their overall online presence
• Conducting weekly technical, product, and operational training sessions with the local sales office
• Maintaining a strong level of knowledge in online media and its impact on their local market

Qualifications:

• Bachelor’s Degree in General Business, Marketing, Advertising, Public Relations, or English